DNC MEDTEX SHIPPING & INSTALLATION POLICY

Overview

  • DNC Medtex provides not only the supply of medical equipment and patient transfer systems but also professional installation, commissioning, user training, and technical support services where applicable.

Order Processing

  • Orders are processed after payment confirmation and technical requirements are reviewed.

Shipping and Delivery

  • Products are shipped through trusted logistics partners worldwide. Delivery times may vary depending on product type, destination, and project requirements.

Site Assessment and Project Planning

  • For selected products such as ceiling lift systems and integrated patient transfer solutions, DNC Medtex may conduct a site assessment to determine installation requirements before shipment.

Installation Services

  • Our qualified technical team can provide on-site installation and system commissioning to ensure safe and proper operation of the equipment.

User Training

  • Following installation, product operation and safety training may be provided to healthcare professionals, caregivers, or authorized personnel.

Technical Support

  • DNC Medtex offers technical assistance and after-sales support for installed systems and equipment.

International Deliveries

  • Customers are responsible for any customs duties, import taxes, or local regulatory requirements unless otherwise agreed in writing.

Delivery Inspection

  • Customers should inspect all products upon delivery and report any shipping damage within 7 days.

Contact Information

Address: ZIP Stücki Park Haus HO60 F, Büro 5, Hochbergerstrasse 60F, CH-4057 Basel, Switzerland